KUALA LUMPUR, April 16 -- Time customers earlier yesterday have experienced difficulties accessing its Internet services for several hours.

The telco has since published an official statement to address the incident.

Time Internet outage was caused by DNS servers

In an official statement that was published at around 8:20 PM, the Internet Service Provider (ISP) said that the network outage happened between 5:38 PM to 7:12 PM. According to Ookla's Downdetector, it recorded the most amount of downtime reports from Time Internet's customers at around 5:59 PM.

The company also revealed that the outage was caused by its Secure DNS servers that went down at 5:38 PM. Both its primary and secondary Secure DNS servers went offline at the same t...