India, Jan. 15 -- Is your IT infrastructure ready for voice interface chatbots? It's one thing to use digital assistants like Siri or Alexa at home or in your car. But is today's open office environment really ready for this kind of technology? According to a new prediction released by Gartner this month, this technology is coming to an office near you soon.

The market research firm is predicting that 25% of digital workers will use virtual employee assistants on a daily basis by 2021. That's compared to Gartner's prediction of less than 2% in 2019 -- a pretty steep increase for just two years, but it's being driven by several different technologies.

Contact centers served as the testing ground for early adoption of virtual assistants a...