Kathmandu, Feb. 18 -- Prithvi Awasthi, who works at a private bank in Kathmandu, went for lunch at a cafe in Jhamsikhel with his friends last Friday. When he was given the bill, he saw 10 percent mandatory service charge added on it.

He then asked the cafe management why it was charging the service charge as it has already been scrapped by the Restaurant and Bar Association of Nepal (REBAN).

The owner of the cafe informed Awasthi that their workers are against the REBAN's decision. Like Awasthi, many customers have been complaining that they are forced to pay the service charge despite the announcement that it has been scrapped.

It has been more than two weeks since REBAN's decision to scrap the service charge from meal bills. However,...