Gurgaon, May 8 -- ServiceNow and Genesys announced a partnership at the Knowledge 2024 event. This involves integrating the Genesys Cloud platform with ServiceNow Customer Service Management.

ServiceNow and Genesys have announced a strategic partnership at the Knowledge 2024 event. This collaboration involves integrating the Genesys Cloud platform with ServiceNow Customer Service Management to create a solution named Unified Experience from Genesys and ServiceNow.

The solution combines AI, automation, and digital features from both companies. It aims to streamline customer service operations by providing a unified desktop interface, centralizing communication routing, and enhancing workforce management. The goal is to improve customer i...